Terms of Service
Please read these Terms of Service (“Terms”) carefully before using the twalser-coaching.com website (the “Website”) operated by Tanja Walser, a sole trader registered in Scotland (“us,” “we,” “our”). These Terms contain important information regarding limitations of our liability.
Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Website.
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you do not have our permission to access or use the Website.
Marketing We send marketing emails either with your agreement, for example when you sign up for a free resource, or, where you are an existing client, in relation to our own similar coaching services as permitted by law. Every marketing message includes a simple way to unsubscribe, and you can opt out at any time using that link or by contacting us at support@twalser-coaching.com.
Our services and pricing We offer coaching services and digital products through this Website. Prices are listed on the Website or available on request. All prices include applicable taxes.
Purchases When you make a purchase on this Website, payment is processed via Stripe. We are not responsible for the collection, use, sharing, or security of your billing information by these third-party payment processors.
By making a purchase, you confirm that you have the legal right to use the payment method provided and that all information supplied to us and to the payment processor is true, correct, and complete.
Cancellations and refunds Under the Consumer Contracts Regulations 2013, you have the right to cancel a purchase within 14 days of the date of the transaction, without giving a reason.
For digital products (such as downloadable programmes or guides), this right to cancel is waived once you have accessed or downloaded the content.
For coaching services, cancellation terms are set out in the T&Cs.
To request a cancellation or refund, please contact us at support@twalser-coaching.com.
Nature of services – health coaching Our services are coaching services only. Nothing provided through this Website or in the course of any coaching engagement constitutes medical advice, diagnosis, or treatment. Coaching is not a substitute for advice from a qualified medical professional. If you have any health concerns, please consult your doctor or a suitably qualified practitioner before making changes to your diet, lifestyle, or healthcare.
Availability, errors, and inaccuracies To the extent permitted by law, we assume no liability for errors or inaccuracies in the information, products, or services provided on this Website. We reserve the right to correct any pricing errors at any time. If you believe you have identified an error on this Website or in any document we have sent you, please contact us using the details below.
The inclusion of any product or service on this Website does not constitute an endorsement or recommendation of that product or service by us.
Links to third-party websites This Website may contain links to third-party websites. These links are provided for reference only. We do not control those websites and are not responsible for their content or practices. Inclusion of a link does not imply endorsement of the material on the linked site or any association with its operators. It is your responsibility to take appropriate precautions when clicking links or downloading any software from third-party sites.
Intellectual property All content on this Website – including but not limited to text, graphics, logos, images, data, and software – is ©2026 Tanja Walser or respective third parties. All rights reserved. Unauthorised reproduction or use of any content on this Website is prohibited.
If you believe any content on this Website infringes your intellectual property rights, please contact us at support@twalser-coaching.com with a description of the work you believe has been infringed, the relevant URL, your contact details, and a statement that you have a good-faith belief the use is unauthorised. We will investigate all properly submitted claims.
Complaints If you are unhappy with any aspect of our services or this Website, please contact us at support@twalser-coaching.com so that we have the chance to put things right. We will acknowledge your complaint within 30 days and aim to resolve it promptly.
If your complaint relates to how we handle your personal information, please see our Privacy Policy, which also explains your right to contact the Information Commissioner’s Office.
Governing law and dispute resolution These Terms are governed by and construed in accordance with the laws of Scotland. Any disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the Scottish courts.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Changes to these Terms We reserve the right to update these Terms at any time. Updated Terms will be posted to this Website and will take effect from the date of posting. Your continued use of the Website following any update constitutes your acceptance of the revised Terms.
Contact If you have any questions about these Terms, please contact us at support@twalser-coaching.com.
Last reviewed: June 2026