Privacy Policy
This is the privacy notice of Tanja Walser Coaching. In this document, “we”, “our”, or “us” refer to Tanja Walser Coaching.
Tanja Walser Coaching is registered with the Information Commissioner’s Office under registration number ZB753940.
Introduction
This notice explains what information we collect about you, how we use it, and your rights in relation to it. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use, or otherwise act on information.
We take the protection of your privacy seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
Our policy complies with UK GDPR as implemented through the Data Protection Act 2018. Where we work with clients based in the European Union, our practices also align with EU GDPR requirements.
Your rights and our obligations to you in relation to the processing and control of your personal data are set out in this notice. For further information on your rights, visit knowyourprivacyrights.org.
Except as set out below, we do not share, sell, or disclose to a third party any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which defined basis we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, we shall immediately stop processing your data. If the basis changes, and if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process on the basis of our legitimate interests
In some cases we process your personal information because it is in our legitimate interests to do so, for example to understand how our website is used and to keep our business secure and running smoothly.
Before relying on this basis, we balance our interests against your rights and freedoms, and we will not use your information in this way where your interests override ours. You can object to this processing at any time by contacting us at support@twalser-coaching.com.
2. Information we process because we have a contractual obligation with you
When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
– verify your identity for security purposes
– sell products to you
– provide you with our services
– provide you with suggestions and advice on products, services, and how to get the most from working with us
We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We may aggregate this information in a general way to monitor our performance in providing a particular service. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
3. Information we process with your consent
When you sign up for a free resource, guide or other lead magnet, whether through a form on our website or through an advert on a third-party platform such as Meta, we will send you marketing emails about our coaching services. We make this clear at the point you sign up.
Where you are an existing or former client, we may also send you marketing about our own similar coaching services, as permitted under the Privacy and Electronic Communications Regulations. You were given the chance to opt out when we collected your details.
Every marketing email we send includes a simple way to unsubscribe. You can opt out at any time using that link or by contacting us at support@twalser-coaching.com, and we will stop sending you marketing.
Where there is no contractual relationship between us – for example, when you browse our website or ask us to provide more information about our services – you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way to monitor the performance of a particular page on our website.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by contacting us at support@twalser-coaching.com. Please note that withdrawing consent may affect your ability to use certain services.
4. Special category data – health information
In the course of providing health coaching services, we may collect and process health-related information you share with us. This is classed as special category data under UK GDPR and is subject to a higher standard of protection.
We process this information only with your explicit consent, solely for the purpose of delivering coaching services to you. We will not share it with any third party without your express permission.
You may withdraw your consent at any time by contacting us at support@twalser-coaching.com. Please note that if you withdraw consent for us to hold health information, we may no longer be able to provide coaching services to you.
5. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes we must process your information in order to comply with a statutory obligation – for example, we may be required to give information to legal authorities if they have the proper authorisation, such as a search warrant or court order. This may include your personal information.
Specific uses of information you provide to us
6. Complaints regarding content on our website
If you complain about any content on our website, we shall investigate your complaint.
If we feel it is justified, or if we believe the law requires us to do so, we shall remove the content while we investigate.
We assess all complaints on their merits and will respond in good faith. We reserve the right not to respond to complaints that appear to be made in bad faith or without reasonable basis.
7. Information relating to your method of payment
At the point of payment, you are transferred to a secure page and payment is processed via Stripe. No payment details are stored on our website or servers. All payment data is processed by Stripe, which is fully PCI compliant.
8. Sending a message to our support team
When you contact us – whether through our website or by email – we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to improve the efficiency of our service, and we keep personally identifiable information associated with your message, such as your name and email address, in order to maintain a record of our communications with you.
Use of information collected through automated systems
9. Cookies
Cookies are small text files placed on your device by your web browser when you visit a website. They allow information gathered on one web page to be stored until it is needed on another, enabling a personalised experience for you and providing us with statistics on how the website is used.
Some cookies last for a defined period of time; others last until you close your browser or clear them manually. Your web browser should allow you to delete or restrict cookies.
Our website uses cookies in the following ways:
– to track how you use our website
– to record whether you have seen specific messages displayed on our website
– to record your answers to surveys or questionnaires while you complete them
If you choose not to accept cookies or restrict their use through your browser settings, some functionality of this website may not be available to you.
When you first visit our website, we ask for your consent before placing any non-essential cookies, including cookies used for analytics, for tracking how you use our website, or for any third-party marketing. We do not set these cookies until you have given your consent, and you can change or withdraw your choice at any time through the cookie settings on our website or in your browser. Cookies that are strictly necessary for the website to work do not require consent.
10. Personal identifiers from your browsing activity
When your web browser requests pages from our website, we record information such as your geographical location, your Internet service provider, your IP address, and the software and device you are using to browse.
We use this information in aggregate to assess the popularity of pages on our website and how we perform in delivering content. If combined with other information we hold about you from previous visits, this data could potentially identify you personally, even if you are not signed in.
Disclosure and sharing of your information
11. Information we obtain from third parties
We do not disclose your personal information to any third party except as set out in this notice. We may sometimes receive data indirectly derived from your personal information from third parties whose services we use. No such information is personally identifiable to you.
12. Data may be processed outside the United Kingdom
Our website is hosted in the United Kingdom. We may use outsourced services based outside the UK from time to time in other aspects of our business. Data obtained within the UK could therefore be processed outside the UK. Where this occurs, we take reasonable steps to ensure that appropriate protections are in place in accordance with UK GDPR requirements.
Access to your own information
13. Access to your personal information
At any time you may ask for a copy of the personal information we hold about you by contacting us at support@twalser-coaching.com. This is normally free. We may charge a reasonable fee, or decline to act, only if your request is manifestly unfounded or excessive, for example if it is repetitive.
We will respond within one month of receiving your request. If your request is complex, or you have made several requests, we may extend this by up to a further two months, and we will let you know if we do. Where we need more information to find the data you have asked for, or to confirm your identity, we may ask you for clarification. In that case, the one-month period does not begin until you have given us the information we reasonably need.
14. Removal of your information
If you wish us to remove personally identifiable information we hold about you, please contact us at support@twalser-coaching.com. Please note that this may limit the service we are able to provide to you.
15. Verification of your information
When we receive any request to access, edit, or delete personally identifiable information, we will take reasonable steps to verify your identity before granting access or taking any action. This is to safeguard your information.
Other matters
16. Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian.
17. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol in your browser’s URL bar.
18. How you can complain
If you have any complaint about how we handle your personal information, you can raise it with us in the first instance by emailing support@twalser-coaching.com. You do not need to use any particular format. A short message explaining your concern is enough.
We will acknowledge your complaint within 30 days of receiving it. We will then investigate and aim to give you a full response as quickly as possible, and in any event within 30 days of our acknowledgement. If your complaint is complex and we need more time, we will tell you and explain why.
We assess all complaints on their merits and respond in good faith. If we are unable to resolve a dispute directly, we hope you will agree to attempt resolution through mediation or arbitration before escalating further.
If you remain dissatisfied with how we have processed your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk/concerns.
19. Retention period for personal data
Except as otherwise mentioned in this notice, we keep your personal information only for as long as required:
– to provide you with the services you have requested
– to comply with applicable law, including retention periods required by tax authorities
– to support a claim or defence in court
20. Governing law
This privacy notice is governed by and construed in accordance with the laws of Scotland. Any disputes arising in connection with it will be subject to the jurisdiction of the Scottish courts.
21. Review of this privacy policy
We may update this privacy notice from time to time. The terms that apply to you are those posted on this website on the day you use it.
If you have any questions about this privacy policy, please contact us at support@twalser-coaching.com.
Last reviewed: June 2026